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1. How do I shop on shopMYairports?

For Travellers:
After creating an account with us, browse through the various products or search via the Search bar at the top of any page within shopMYairports. Add the products to your cart, check out with your flight details and make payment through one of the payment options available on shopMYairports.

Delivery Orders:
Email a copy of your boarding pass showing the date of departure and/or arrival to Malaysia, staff pass (if you have placed a staff order), and order number via our ‘Contact Us’ web form to process your order(s). You must be an arriving passenger to enjoy local delivery service for your shopMYairports order(s). This delivery service is only available to addresses within Malaysia. The tracking number will be sent to you once your package has been processed.

*Customers who are departing or transiting through Malaysia are advised to check with their airlines or customs at their transit or destination country for restrictions on what they may carry on board.

For Non-travellers:
After creating an account with us, browse through the products available with the Home Delivery icon for non-travellers. Add the products to your cart, check out, and make your payment through one of the payment options available on shopMYairports.

Your order will be delivered to your Malaysian shipping address. The tracking number will be sent to you once your package has been processed.


2. Do I need to register for a shopMYairports account?

Yes, you are required to sign up for a shopMYairports account to shop on the site.

The shopMYairports account enables you to connect and transact on shopMYairports e-commerce with just a username and password.


3. Who can purchase on shopMYairports?

For Travellers:
Passengers traveling through any Malaysia Airport can shop on shopMYairports.

Delivery Orders:You must be an arriving passenger to enjoy local delivery service for your shopMYairports order(s). This delivery service is only available to addresses within Malaysia.

For Non-travellers:
You must have a local delivery address to shop on shopMYairports. The delivery address must be a valid Malaysian residential address. At present, there is no option for shoppers to request for self-collection. Local deliveries may only be made. Read more about it here for Non-traveller’s Home Delivery service.


4. What considerations should I take prior to my purchase?

When making a purchase, check for any restrictions on the type or amount of product that you may bring on board at the country where you transit or arrive.

These restrictions may concern aviation security or biosecurity regulations at your destination. Different destinations have restrictions and regulations for Liquids, Aerosols and Gas (LAGs) and dutiable products.

To avoid any inconvenience, conduct a check with your airline or customs at your transit or destination country before making your purchase.


5. My friends and family are travelling with me. May I order and use up their duty-free/customs allowances?

No. Unfortunately, we will require every customer to purchase under their own name as duty-free or customs allowances are non-transferable.




1. When can I start shopping before I fly?

Orders can be placed 30 days to 12 hours before your flight’s departure/arrival from/to any Malaysia Airport through shopMYairports.

At this moment, our collection services are still in the works and will be available as soon as possible. In the meantime, click here to see how you can have your purchases delivered straight to you.


2. How do I know if my order is placed successfully?

An Order Confirmation will be sent to your registered email upon confirmation of your order. It will contain your order details.


3. Can I make purchases less than 12 hours before departure/arrival?

We are unable to accept orders within 12 hours of your departure/arrival because time is needed to prepare your order(s).


4. How long will it take to process my order?

We will need at least 12 hours to prepare your order(s). We accept orders up to 30 days in advance of your departing or arriving flight.


5. How can I collect my purchases?

At this moment, our collection services are still in the works and will be available as soon as possible. In the meantime, click here to see how you can have your purchases delivered straight to you.


6. What if my flight details change?

Rescheduled flight timings (earlier or later) by airlines
Our systems will be updated accordingly. Therefore, continue to check-in and enter the immigration area at the revised timing before proceeding to the collection areas at your departure terminal to collect your purchases.

Change in flight details (earlier or later) by passenger
If you have rescheduled your flight, please update your flight details at your earliest convenience via 'Orders'. If you are unable to edit your flight details via ‘Orders’, please contact us via the ‘Contact Us’ web form.

Change in Passenger Name
Unfortunately, we are unable to accommodate a change in passenger name. Should you (the purchaser) cancel your flight, you can cancel your order and we will refund the amount paid.




1. What currency am I charged in?

All our prices are in Malaysian Ringgit (RM) and your credit card will be charged in Malaysian Ringgit. For foreign credit card holders, your credit card provider will convert your payment based on the bank’s current exchange rates.


2. What payment modes does shopMYairports accept?

You can make payment for your shopMYairports purchases using the following credit cards and payment methods: Visa, MasterCard, American Express, Alipay, UnionPay and WeChat Pay.


3. Will I be charged GST and/or duty for my purchases?

For Departure Travellers, the prices you see on shopMYairports are GST and duty-free.

For Non-travellers and Arrival Travellers, GST and duty are absorbed by the retailers so you can enjoy duty-lifted shopping at the same prices, even though you are not travelling.




1. Which brands are eligible for Home Delivery?

Brands tagged with our Home Delivery icon are eligible for home delivery within Malaysia.


2. What are the necessary details needed for using the Home Delivery service?

Home Delivery services are currently only available within Malaysia and for ordered items that are tagged with the Home Delivery icon.

Deliveries are made to all addresses within Malaysia only. International deliveries are currently unavailable.


3. Are Home Deliveries made to hotels in Malaysia?

Yes, we deliver to all hotels in Malaysia. However, deliveries will only be made to the Hotel Reception or Concierge. Please do inform the Hotel Reception or Concierge of your pending delivery. Your order will be deemed as delivered once it has reached the Hotel Reception or Concierge. We will not be liable for any reported lost or stolen parcels.


4. How do I track my order?

Once your order status is ‘Completed’, your tracking details will be sent to you via email or WhatsApp message.


5. When will I receive my order?

You may receive your order at least 2 to 30 working days from your date of purchase. Kindly note that there will be no deliveries made on Sundays and Public Holidays.


6. I need my items ASAP. Is Express Home Delivery available?

Unfortunately, at present, we do not provide Express Home Delivery service.


7. Oh no! I’ve entered the wrong address. What do I do?

Unfortunately, the delivery address can’t be changed once the order has been placed.

Should this unfortunate event occur, please notify us immediately via the ‘Contact Us’ web form. Any changes will be subjected to additional costs and availability of our courier partner. Kindly take note that our courier partner might charge an additional cost for undelivered parcels with wrong or invalid addresses.

We will not be liable for any lost or stolen parcels should it be delivered to the wrong address. Do remember to check your delivery address again before submitting your order.


8. What if I missed a delivery?

If we attempt to deliver your parcel but you are not present to receive it, we will re-deliver it to you on the next available date.

However, if this unfortunate occurrence happens more than two (2) attempts, you must personally collect your items at our courier partner’s hub.


9. What should I do if my order fails to arrive at all?

If your order fails to reach you in time or arrive at all, please email us via the ‘Contact Us’ web form and we will get back to you as soon as possible.




1. What is a shopMYairports account?

The shopMYairports account is an online shopper’s profile that enables you to connect and transact on shopMYairports e-commerce site with just one username and password.


2. How do I register for a shopMYairports account?

For new members:
You can register for a shopMYairports account here and follow the on-screen instructions to complete your registration. Then, just start shopping.

For existing members:
Log in with your existing shopMYairports account details and start your airport shopping experience.


3. Who is eligible for a shopMYairports account?

Anyone is eligible to register for a shopMYairports account.


4. How do I know if my registration for a shopMYairports account is successful?

Upon a successful registration, an activation e-mail will be sent to the e-mail address registered under your shopMYairports account. Please click on the verification link to activate your account.


5. What should I do if I have not received my verification/ reset password email?

You can contact our Customer Service Team via the ‘Contact Us’ web form.


6. I have forgotten my password/ how do I change my current shopMYairports password? What should I do?

Please click here to reset your password. An e-mail will be sent to your registered shopMYairports account’s e-mail address with instructions on how you can reset your password.

If you have forgotten your registered shopMYairports account e-mail address, please contact us via the ‘Contact Us’ web form to reset your password. Identity verification checks may be performed for security purposes.


7. How can I update the e-mail address used for my shopMYairports account?

You can contact our Customer Service Team via the ‘Contact Us’ web form to amend your registered e-mail address. Please note that your request will be reviewed and processed on a case-by-case basis. We may also require some personal details to verify your account ownership.


8. How can I update my registered details after I have registered for my shopMYairports account?

You can update all your registered details except Email Address and Date of Birth via My Account page. If you need to update your Email Address or Date of Birth, you can send in your request via the ‘Contact Us’ web form.




1. What is shopMYairports return policy?

If you are unsatisfied with your purchase, you can send us your request via the ‘Contact Us’ web form. Please indicate your order number in your request. Products must be in its original purchasing condition, with all tags attached, and must be returned in the original undamaged box and/or packaging. Once your request is processed, you will receive the refund via your original mode of payment within 14 business days.

Please note that we are unable to accept returns for promotional products. The return policy for these products have been indicated in the respective promotional pages.


2. What if my item is faulty?

Please inform us via the ‘Contact Us’ web form and we will get back to you as soon as possible.




1. Can I cancel my order?

Before our retailers start preparing your order(s), you can cancel your order(s) by clicking on “Cancel Order”.

If you are unable to cancel your order(s), please contact us via the ‘Contact Us’ web form and we will process the cancellation for you.


2. Can I get a refund if I have enjoyed a discount for my transaction?

Unfortunately, you cannot refund a discounted product when purchased through the shopMYairport e-commerce site.




1. How do I create a new account?

Hover over to the profile user icon at the top right-hand corner of the home page and click “Register”.


2. I have forgotten my password. What do I do?

You can reset your password here.


3. I’m experiencing problems ordering through your website. What can I do?

Please ensure that the browser (Google Chrome, Mozilla Firefox, Safari and Internet Explorer 9) you are using is up to date. If you are still experiencing difficulties, please contact us via the ‘Contact Us’ web form.


4. What are cookies? Do I need to enable them in my browser?

Cookies are small amounts of data sent from a website to your browser and are stored on your computer’s hard drive. Cookies will need to be enabled on your browser to allow you to add products to your cart and access your account information.

If you are using a public computer, or share your computer with others, be sure to sign out before leaving your computer unattended to protect your account information. You can sign out by clicking “Sign Out” under the user icon at the top right corner of the page.


5. How secure is shopMYairports?

The transmission of your personal information is encrypted when completing your online transaction to protect your personal information. Our servers are also protected by firewalls and access to information on these servers is restricted to authorised personnel only.


6. How is my personal information used?

We may use your information for marketing purposes to provide you with the latest promotion details. Please refer to our Privacy Policy for further details.


7. Who should I contact for more information on shopMYairports?

You may contact our Customer Service Team via the ‘Contact Us’ web form.


8. Who should I contact for business opportunities?

If you are interested in doing business with shopMYairports, do drop us a note with your proposal via the ‘Contact Us’ web form. Our team will review your proposal and get in touch with you as soon as possible.


9. Who should I contact for retail opportunities on shopMYairports or any Malaysia Airport?

Do drop us a message via the ‘Contact Us’ web form or visit our corporate website https://www.malaysiaairports.com.my/contact-us/corporate for more information.